FAQ

How can I pay?

You can pay using either a Credit Card or PayPal.

We recommend the former — credit card — because it is a bit more convenient (that is, faster) and less prone to glitches. Both are equally secure in terms of protecting your credit card information.

How secure is my credit card information?

This website uses industry-standard security protocols and incorporates SSL/TLS cryptography for information exchange. We, at World Class Courses, do not get to see your credit card information. That information flows confidentially and securely to the payment processors, directly from the web form into which you type it. It never touches our servers at any point.

If you choose the “Credit Card” option (where you can use a debit card as well), the processing will be handled by Stripe — one of the most popular payment solutions on the web. Here is a list of marketplaces that use Stripe. And, here is more information on Stripe’s security.

Our other payment processor, PayPal, is used by millions and is known for its security strength. For information on their security policies, read PayPal’s Security for Buyers.

With whom can I file a dispute or talk about issues with my charge?

Please contact your instructor first. S/he will resolve almost all issues (that do not conflict with the TOS of the website).

It would be best to deliberate on whether you will continue to be enrolled in the course throughout the semester. As per the Terms of Service of this website, all sales are final after purchase due to this product’s digital nature, and no refunds can be processed.

However, you are still encouraged to contact us to see if we can resolve your issues. If you still have concerns or have not been able to resolve your issues satisfactorily, then — for an order paid through PayPal — you have 180 days from the time of purchase to file a dispute with PayPal for a refund. If you chose the Credit Card option, then your order was processed by Stripe. Stripe’s dispute process is different, and you have to follow your bank or credit card issuer’s policies. In this case, you will need to contact your bank or credit card issuer to do so.

How can I recover my password?

If your password does not appear to work, use these steps to reset your password and regain access to your account —

Short version: From the main menu, navigate to “Sign In > Forgot Password?” for the password recovery utility. It may take up to 15 minutes to receive an email with the link for resetting your password.

Detailed version:

  1. Choose the Sign In button in the main navigation menu.
  2. In the drop-down box, you will find a button with the label “Forgot Password?” just beside the orange-colored Sign In button. Choose that button.
  3. In the box that shows up next, type your email address (the one you used to register on this site) and choose the orange Reset Password button.
  4. Within a few minutes, you should receive an email from WordPress with the subject line “Password Recovery.”
    In the text body of that email message, you will find your Username in the first line. Also, you will see a link to reset your password.
    If it has been over fifteen minutes that you cannot locate that email in your Inbox, please check your Spam/Junk mail folder.
  5. If you continue to have issues, contact your instructor, who will be able to give you a temporary password.

I bought a course. Now, where can I access it?

To access your course:

  1. Choose “My Profile” in the navigation menu (top of this page).
  2. On your Profile page, select the name of your course — it’s a link!

How long will this course be available to me?

Your course will be available to you when the payment processor accepts your subscription payment. Usually, this happens (almost) instantaneously if you choose the credit card option for payment. If you choose PayPal, it may take several hours.

You will have access to the course through the last day of the semester.

Can I have a physical copy of the book/online course?

The online course, which doubles as a virtual textbook, is specifically designed to be a digital product. There are many advantages of it being digital, including just-in-time updates and low cost of production and distribution. A physical textbook would negate all those advantages. The virtual nature of this course is what makes it possible to keep it cost-effective. Consequently, we regret that there can be no physical version of this online course.

Other Question?